Notice Information
Notice Title
Supply of an Internally Hosted Contact Centre Telephony and Multi-Channel Solution with Associated Services
Notice Description
The Council requires an Internally Hosted Contact Centre Telephony and Multi-Channel Solution that enables its contact centre to manage and respond to incoming and outgoing telephone calls and all customer Interactions regardless of Channel. The Solution should be implemented and live (Go-Live) by December 2017 at the latest. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A Web Chat module is also required to help the Council encourage greater take-up of online services to reduce the number of enquiries and referrals made by other means (e.g. Phone calls and e-mail, Social Media, text message). The Solution needs to be agile, adaptable and easily configurable by non-IT staff. It needs to provide multichannel visibility and allow Contact Centre Business Administrators and Supervisors to quickly implement operational changes. The Solution must be resilient to ensure the continued safe delivery of complex and urgent social care calls, which are handled by Call Derbyshire 24/7/365. The Solution must be scalable, so it can be deployed to other areas of the Council if required and be responsive to changes in demand and functionality The Council takes calls on behalf of other local authorities and Government bodies who will not have access to the Solution themselves. The Contract shall for a period of 5 years with options to extend. This tender is being advertised in OJEU and a contract notice was submitted on 6/2/2017 - 2017/S 027-048528
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c6821138-488e-4c32-a8e7-975ae5a6d99e
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/e5c70975-7b77-43c7-9fc8-9dc1e75abe3b
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £520,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Feb 20179 years ago
- Submission Deadline
- 9 Mar 2017Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 26 Oct 2017 - 26 Oct 2022 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DERBYSHIRE COUNTY COUNCIL
- Contact Name
- Shane Linthwaite
- Contact Email
- shane.linthwaite@derbyshire.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- MATLOCK
- Postcode
- DE4 3AG
- Post Town
- Derby
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF1 Derbyshire and Nottinghamshire
- Small Region (ITL 3)
- TLF13 South and West Derbyshire
- Delivery Location
- TLF East Midlands (England)
-
- Local Authority
- Derbyshire Dales
- Electoral Ward
- Matlock West
- Westminster Constituency
- Derbyshire Dales
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/e5c70975-7b77-43c7-9fc8-9dc1e75abe3b
8th February 2017 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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