Award

Customer Journey Mapping and Insight Brief - Light Rail Offer from 2024

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE

This public procurement record has 3 releases in its history.

Award

09 Sep 2020 at 13:26

Award Notice
TenderAmendment

03 Mar 2020 at 08:36

Tender Notice
Tender

18 Feb 2020 at 14:34

Tender Notice
Summary of the contracting process

The South Yorkshire Passenger Transport Executive is procuring services for "Customer Journey Mapping and Insight Brief - Light Rail Offer from 2024". This procurement is classified under market research services and is targeted at providers with relevant experience. The tender is an open procedure with a total estimated value between £50,000 and £70,000. The tender period ends on 12th March 2020, while the contract period is set to start on 23rd March 2020 and conclude by 1st July 2020. The services are necessary to enhance the overall customer experience for the tram network to be implemented from 2024 onwards, focusing on the region of Yorkshire and the Humber in the United Kingdom.

This opportunity presents significant business growth potential for firms specialised in customer experience research, market analysis, and transport services. Small and medium-sized enterprises (SMEs) in particular, which possess the expertise to support transport authorities in optimising customer journeys, should consider this tender. Companies with a background in transport service management or customer engagement strategies would be well-suited to compete effectively for this contract, as they can provide valuable insights to assist the South Yorkshire Passenger Transport Executive in enhancing its tram service offerings.

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How relevant is this notice?

Notice Information

Notice Title

Customer Journey Mapping and Insight Brief - Light Rail Offer from 2024

Notice Description

South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services We will be responsible for defining the overall customer offer for the tram network from 2024 onwards. However, work to develop this offer will begin in 2020/21. To inform this work, we now need an external company with previous knowledge and experience of similar briefs to review the tram customer offer with a fresh pair of eyes. By helping us to gather and apply improved insight across the entire customer journey, you will contribute to the development of a future tram service that is responsive and attractive to both existing and new customers. The estimated value of this contract is PS50,000 to PS70,000 Additional information: Full documentation can be downloaded from http://www.sypte.co.uk/WhatWeDo/Contracts

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5fbaea2d-b95b-4027-b665-b7ab71e02b2c
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£70,000 Under £100K
Lots Value
Not specified
Awards Value
£69,662 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20205 years ago
Submission Deadline
12 Mar 2020Expired
Future Notice Date
Not specified
Award Date
24 Aug 20205 years ago
Contract Period
23 Mar 2020 - 1 Jul 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

NOMENSA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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