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Patient Advice and Liaison Service (PALS) Module

University Hospitals of Leicester NHS Trust

This public procurement record has 1 release in its history.

Award

05 Oct 2026 at 09:34

Award Notice
Summary of the contracting process

University Hospitals of Leicester NHS Trust bought a Patient Advice and Liaison Service (PALS) software module. PALS supports patients and their representatives seeking advice or raising concerns about their care; the procurement is for software and information systems services. The work is for the Trust in Leicester, with the supplied location given as Leicester Royal Infirmary. The requirement concerns the PALS module rather than a general hospital IT system, so it is most relevant to suppliers of patient liaison, advice and feedback software for healthcare organisations.

The procurement is complete and was awarded to Allocate Software Limited. The award was made on 30 July 2023, following a selective call-off from a framework agreement. The contract value is £226,916. The contract period runs from 1 August 2023 to 31 July 2027. The tender submission deadline was 30 July 2023. The published evaluation basis and detailed participation requirements are not set out in the available procurement data.

This award demonstrates demand at a large NHS trust for a dedicated patient advice and liaison software module, delivered through a framework call-off. A supplier competing for a comparable requirement at University Hospitals of Leicester NHS Trust would need a proven product focused on handling patient enquiries, advice and concerns, and the ability to support use within a hospital setting. The selected supplier was a large software company, and the opportunity was marked as unsuitable for SMEs and voluntary, community or social enterprises. That points to a requirement best matched by an established provider with the capacity and relevant healthcare software experience to serve a sizeable NHS organisation through a framework route.

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Notice Information

Notice Title

Patient Advice and Liaison Service (PALS) Module

Notice Description

Patient Advice and Liaison Service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7134ac34-fb91-493d-b4e4-d004ecd9cb40
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£226,916 £100K-£500K
Lots Value
Not specified
Awards Value
£226,916 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20233 years ago
Contract Period
1 Aug 2023 - 31 Jul 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University Hospitals of Leicester NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 5WW
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

Allocate Software Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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