Award

Contact Centre Platform

LIVERPOOL CITY COUNCIL

This public procurement record has 1 release in its history.

Award

20 Jun 2019 at 11:21

Award Notice
Summary of the contracting process

The Liverpool City Council has recently completed a procurement process for a "Contact Centre Platform," which was classified under contact management software. This procurement, valued at £277,431, involved a direct award method and is part of the services category. The contract period is set to commence on 24th June 2019, concluding on 23rd June 2020. The tender process was initiated with an end date of 19th June 2019 and took place in the North West region of England.

This opportunity is particularly well-suited for businesses specialising in contact management software and related technology services. The direct award method indicates a streamlined procurement process, which may favour established suppliers with proven capabilities rather than opening the floor to a competitive bid environment. Companies with expertise in developing or enhancing contact centre solutions, especially those that can support a public sector client like Liverpool City Council, will find significant potential for growth through this contract.

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Notice Information

Notice Title

Contact Centre Platform

Notice Description

Extension of the Support for Liverpool City Council's ACC6 Contact Centre Platform and a number of components whilst we procure a longer term solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2109cd6e-dbb6-4304-b83b-7f59fbba9fdd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48333000 - Contact management software package

Notice Value(s)

Tender Value
£277,431 £100K-£500K
Lots Value
Not specified
Awards Value
£277,431 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jun 20196 years ago
Submission Deadline
19 Jun 2019Expired
Future Notice Date
Not specified
Award Date
19 Jun 20196 years ago
Contract Period
23 Jun 2019 - 23 Jun 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL CITY COUNCIL
Contact Name
Paul Christie
Contact Email
paul.christie@liverpool.gov.uk
Contact Phone
+44 1512330591

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1DS
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

4NET TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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