Award

GovService Customer Experience Platform

IPSWICH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

24 Jun 2025 at 14:50

Award Notice
Summary of the contracting process

The public procurement process for the "GovService Customer Experience Platform," a web-based digital services platform aimed at facilitating the swift creation of online processes, was spearheaded by Ipswich Borough Council. Categorised under IT services, this contract targeted the East of England region in the UK. Initiated via a selective procurement method involving a call-off from a framework agreement, it successfully concluded with an award to Granicus-Firmsteps Ltd on 15th September 2024. The procurement relates to services and spanned a contract period starting from 1st October 2024 to 30th September 2027, with a total contract value of £150,495. The award was announced on 24th June 2025, marking the completion of the tender stage.

This tender presents substantial opportunities for businesses specialising in IT services, particularly for those focusing on consulting, software development, and internet support. With a procurement process designed to engage SMEs and VCSEs, the tender was well-suited for smaller enterprises equipped to deliver innovative, scalable digital services. Companies with a strategic focus on regional public service improvement and digital transformation would be positioned favourably to compete in similar future opportunities with local government bodies like Ipswich Borough Council.

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Notice Information

Notice Title

GovService Customer Experience Platform

Notice Description

Web based digital services platform for quick and easy creation of online processes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7c1ffab8-1209-4a57-818f-5d724c708da9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£150,495 £100K-£500K
Lots Value
Not specified
Awards Value
£150,495 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20258 months ago
Submission Deadline
1 Sep 2024Expired
Future Notice Date
Not specified
Award Date
14 Sep 20241 years ago
Contract Period
30 Sep 2024 - 30 Sep 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IPSWICH BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEPS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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