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Fresh Service

Independent Office For Police Conduct

This public procurement record has 1 release in its history.

Award

07 Jul 2025 at 11:24

Award Notice
Summary of the contracting process

The procurement process, conducted by the Independent Office for Police Conduct, relates to a project titled "Fresh Service" within the sector of internet or intranet client application development services. Positioned in various regions across the United Kingdom, including the North West, West Midlands, London, South East, and Wales, this procurement falls under the services category and has been completed as of 7th July 2025. The procurement method employed was selective, specifically a call-off from a framework agreement, with the contract period set from 17th October 2023 to 17th October 2027. The principal award was made to Freshworks Inc., with the contract valued at GBP 199,908. Key phases included the tender phase, which concluded on 2nd October 2023, and the active award phase was documented as of 10th October 2023.

This tender opens up opportunities for growth, particularly for small and medium enterprises, considering its SME suitability, sharing insights into engagements in similar sectors. Companies specializing in IT service management or possessing expertise in SaaS and asset management offerings will find this contract insightful and potentially advantageous for nurturing growth in technology services. Moreover, the participation in a competitive framework agreement indicates a streamlined approach, suitable for businesses able to deliver specific, high-quality digital services within the stipulated timeline.

How relevant is this notice?

Notice Information

Notice Title

Fresh Service

Notice Description

Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite 3 Year contract. 83x Freshservice- Enterprise Annual @ PS51/agent/month 1200x Freshservice- SaaS management add-on @PS0.8/month 6x Freshservice- 500 Asset Pack V3 @60/month.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8dd0ce9e-6250-4734-9323-75c2b2068d3b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72421000 - Internet or intranet client application development services

Notice Value(s)

Tender Value
£199,908 £100K-£500K
Lots Value
Not specified
Awards Value
£199,908 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Oct 20232 years ago
Contract Period
17 Oct 2023 - 17 Oct 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Independent Office For Police Conduct
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLD North West (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLL Wales
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Freshworks Inc.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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