Award

Customer Surveys

THE GUINNESS PARTNERSHIP LTD

This public procurement record has 2 releases in its history.

Award

06 Mar 2024 at 14:39

Award Notice
Tender

15 Dec 2023 at 10:56

Tender Notice
Summary of the contracting process

The Guinness Partnership Ltd, a major affordable housing and care services provider in England, has awarded a contract for customer surveys worth £723,000. The surveys aim to measure their service quality and customer satisfaction levels. The procurement process involved conducting transactional and satisfaction surveys by email and telephone. The contract period runs from April 1, 2024, to March 31, 2027, with a possible extension.

This tender for customer surveys by The Guinness Partnership Ltd presents a growth opportunity for businesses interested in service provision and survey services. Small and medium-sized enterprises (SMEs) may find this tender suitable due to its focus on quality service delivery and customer satisfaction measurement. The open procurement method allows a range of businesses to participate, contributing to the development of service improvement strategies for Guinness.

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Notice Information

Notice Title

Customer Surveys

Notice Description

The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money. The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone. The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model. Additional information: Expressions of Interest and access to the tender documents is through the Proactis Housing Procurement Portal https://procontract.due-north.com/register

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7df9c952-201c-426f-ac77-17b09801892a
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£875,000 £500K-£1M
Lots Value
Not specified
Awards Value
£723,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20241 years ago
Submission Deadline
26 Jan 2024Expired
Future Notice Date
Not specified
Award Date
27 Feb 20241 years ago
Contract Period
31 Mar 2024 - 31 Mar 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GUINNESS PARTNERSHIP LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OLDHAM
Postcode
OL9 7LH
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Oldham
Electoral Ward
Failsworth East
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

THE LEADERSHIP FACTOR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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