Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

ServiceNow Professional Services P2

Met Office

This public procurement record has 1 release in its history.

Award

05 Oct 2026 at 13:00

Award Notice
Summary of the contracting process

The Met Office commissioned ServiceNow professional services to develop and implement phase two of a new customer portal. This phase covers workshops and further scoping, as well as creation and implementation work. The requirement is software consultancy, delivered in the South West. The buyer is the Met Office, based in Exeter. The procurement concerns specialist services around the ServiceNow platform and the development of a customer-facing digital portal.

The procurement is complete and was awarded to Computacenter (UK) Limited on 5 October 2026. The awarded value is £146,404. The contract period runs from 6 October to 6 November 2026. The Met Office used a selective process, making a call-off from a framework agreement. The requirement was treated as a single service package, with no separate lots described. Small and medium-sized enterprises were considered suitable to participate. The stated scope centres on workshops and further scoping for the portal’s second phase, alongside its creation and implementation. The award records Computacenter as the selected supplier; no evaluation criteria are set out in the procurement information.

This award demonstrates demand from the Met Office for specialist ServiceNow consultancy to shape and deliver a customer portal, rather than for generic software support. A credible competitor for similar work would need to show practical ServiceNow expertise, the ability to facilitate requirements workshops and turn their findings into a defined scope, and capacity to support portal implementation. The requirement was delivered through a framework call-off, so suppliers seeking comparable Met Office work would need a route onto an appropriate framework as well as relevant delivery experience. The recorded suitability for SMEs indicates that this kind of requirement need not be limited to large firms, although the selected supplier was a large company. The short, focused engagement points to the value of assembling a team able to scope and execute a defined phase efficiently.

How relevant is this notice?

Notice Information

Notice Title

ServiceNow Professional Services P2

Notice Description

Requirement for ServiceNow professional services for creation and implementation of a new customer portal, phase two - workshops and further scoping.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6645508b-d652-4c7d-8d46-a728c765edff
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72266000 - Software consultancy services

Notice Value(s)

Tender Value
£146,404 £100K-£500K
Lots Value
Not specified
Awards Value
£146,404 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Oct 20262 days ago
Contract Period
6 Oct 2026 - 6 Nov 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Met Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX1 3PB
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Pinhoe
Westminster Constituency
Exmouth and Exeter East

Supplier Information

Number of Suppliers
1
Supplier Name

Computacenter

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...