Award

MoJ Digital Service Desk

MINISTRY OF JUSTICE

This public procurement record has 2 releases in its history.

AwardUpdate

25 Jun 2024 at 10:11

Award Notice
Award

25 Jun 2024 at 07:36

Award Notice
Summary of the contracting process

The Ministry of Justice has recently awarded a contract for the delivery of the MoJ Digital Service Desk, providing first-line IT support for all MoJ users. The contract, worth £35,144,585 GBP, was awarded through a selective procurement method, calling off from a framework agreement. The procurement process was completed, with the tender period ending on 28th May 2024. The contract is set to start on 4th June 2024 and run until 30th May 2029. The Ministry of Justice, based in London, England, was the buying organisation for this service, catering to technical support services.

This tender presents an opportunity for businesses in the technical support services sector. Companies that excel in providing helpdesk and support services, particularly those with large-scale capabilities like CGI IT UK LIMITED, who won the contract, would be well-suited to compete in similar tenders. The Ministry of Justice contract focuses on delivering IT support round-the-clock, 365 days a year, catering to a variety of locations worldwide, including the United Kingdom and European regions. Understanding the specifics of the procurement method, such as calling off from a framework agreement, is crucial for businesses looking to participate in similar selective procurement processes.

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Notice Information

Notice Title

MoJ Digital Service Desk

Notice Description

Delivery of MoJ Digital Service Desk function, that provides first line IT support for all MoJ users, including answering queries, triaging incidents, and providing first contact resolution, 24/7, 365 days a year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2db6dfb1-1416-4f34-9b75-4141ff142f38
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

CPV Codes

71356300 - Technical support services

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£35,144,585 £10M-£100M
Lots Value
Not specified
Awards Value
£35,144,585 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20241 years ago
Submission Deadline
28 May 2024Expired
Future Notice Date
Not specified
Award Date
30 May 20241 years ago
Contract Period
3 Jun 2024 - 30 May 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CGI IT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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