Tender

Provision of Customer Service Excellence Accreditation

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The procurement process, initiated by the Crown Commercial Service, seeks proposals for the "Provision of Customer Service Excellence Accreditation". This tender falls under the marketing services category, particularly focusing on certification services. The location for this contract encompasses the United Kingdom and several British Overseas Territories. Currently in the Tender stage, the deadline for submissions was earlier set for 10th August 2016, with the contract period commencing from 1st September 2016 and running until 30th August 2019. The procurement method is an open procedure, allowing a wide range of participants.

This tender presents significant opportunities for businesses specialising in customer service improvement and accreditation, especially small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies with expertise in delivering training and consultancy services related to customer service excellence will find this contract particularly relevant. Engaging with this procurement will enable successful bidders to contribute to the creation of measurable service improvements for the Crown Commercial Service and its affiliates, enhancing their market reputation while securing a stable revenue stream over the contract duration.

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Notice Information

Notice Title

Provision of Customer Service Excellence Accreditation

Notice Description

HMPO holds CSE accreditation and has done so since 2008. UKVI holds accreditation since its first whole command assessment in 2015, which followed on from the initial building block approach to achieve command wide accreditation. Both commands underwent assessments in 2016 and following implementation of the new contract, the next round of assessments will be due in March 2017. Although this is a single procurement to result in a single contract, we require the commands to be treated separately for the purpose of assessment. The emphasis will be on progressing and retaining accreditation, demonstrating measurable service improvements that have meaning for the organisation. Additional information: Please note that the Contracts Finder document and ITT have been amended on 28th June 2016. This is as the procurement bid deadline has been extended.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/569028e4-0c13-411c-8842-f0f304e1cd8e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79132000 - Certification services

79342000 - Marketing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
10 Aug 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2016 - 30 Aug 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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