Award

Desktop Support of Library Public Network equipment

LONDON BOROUGH OF RICHMOND UPON THAMES

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The London Borough of Richmond upon Thames is conducting a public procurement process for the contract titled "Desktop Support of Library Public Network equipment." This initiative falls under the services industry category, with a focus on helpdesk and support services. The procurement stage is currently at the Award phase, as the contract was awarded on 16th September 2015. The contract period commenced on 1st September 2015 and extends until 31st August 2017. The services required involve managing desktop support across 12 library sites in London, with the contractor expected to provide both remote and on-site assistance as needed.

This tender presents a valuable opportunity for businesses specialising in IT support, helpdesk services, and network management. Companies that offer systems support and computer support services would be particularly well-suited to engage in future tenders of a similar nature. The requirement for a centralised helpdesk indicates a need for firms capable of providing robust customer service and technical support, which can drive business growth in the public sector contracting space.

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Notice Information

Notice Title

Desktop Support of Library Public Network equipment

Notice Description

London Borough of Richmond is seeking a Service Desk to manage desktop support of Library Public Network devices. The Contractor is required to provide remote support to public devices across 12 sites, with onsite support at no additional cost when required. The Contractor may also be asked to provide a centralised helpdesk to provide a "one-stop" contact point for Library staff for Public Network devices. This would require them to log and monitor calls with third party suppliers, only closing them once the underlying issue is resolved. The Contractor may also be asked on occasion to provide additional services on a call-off basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ff07ec14-3551-49fe-ae40-ef5cca41522e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72253200 - Systems support services

72315100 - Data network support services

72610000 - Computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£49,200 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
3 Aug 2015Expired
Future Notice Date
Not specified
Award Date
15 Sep 201510 years ago
Contract Period
31 Aug 2015 - 31 Aug 2017 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF RICHMOND UPON THAMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TWICKENHAM
Postcode
TW1 3BZ
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
TLI London
Local Authority
Richmond upon Thames
Electoral Ward
Twickenham Riverside
Westminster Constituency
Twickenham

Supplier Information

Number of Suppliers
1
Supplier Name

ONLINE SUPPORT COMPUTING

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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