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Fault Reporting & Case Management System

Bath and North East Somerset Council

This public procurement record has 1 release in its history.

Award

09 Oct 2026 at 12:48

Award Notice
Summary of the contracting process

Bath and North East Somerset Council procured a fault reporting and case management system, classified as software and information systems. This is a digital service for handling reports of faults and managing the resulting cases. The procurement lists a single item, with delivery in England. The council is the buying organisation; its address is in Keynsham. The requirement is relevant to software suppliers able to provide a system supporting fault-report intake and case management for a local authority.

The procurement is complete and was awarded to mySociety t/a SocietyWorks Ltd. The award date was 7 October 2026. The initial contract is valued at £117,300 excluding VAT, for a three-year term running from 31 October 2026 to 30 October 2029. One optional extension is available, valued at £39,100 excluding VAT; the stated total potential value, including that option, is £156,400 excluding VAT. The submission deadline was 6 October 2026. The procurement used a procedure described as “Other”; no more specific method or evaluation basis is recorded. It was a single-item procurement, with no separate lots described, and SMEs were considered suitable to take part.

The award demonstrates demand from Bath and North East Somerset Council for a fault-reporting and case-management system delivered as a managed software service. A credible competitor for a future requirement would need to provide a dependable digital route for residents or users to report faults, together with tools for the council to triage, track and manage cases through to resolution. The selected supplier’s success indicates that a specialist software provider can compete for this type of local-authority system; the procurement also identified SMEs as suitable participants. Suppliers should be able to show that their product supports practical case workflows and can be delivered for a council operating at the scale reflected by the initial multi-year contract and its optional extension.

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Notice Information

Notice Title

Fault Reporting & Case Management System

Notice Description

The total value of this contract's initial 36 month term is PS117,300 (ex VAT) The total value of this contract's initial 36 month term is PS140,760 (inc VAT) There is 1 extension available as follows: Optional extension 1 value is PS39,100 (ex VAT) The total potential contract value exclusive of VAT is PS156,400 (including all extension options) The total potential contract value inclusive of VAT is PS187,680 (including all extension options)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/82ac97d7-1249-451e-b18d-d185c75ee257
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£117,300 £100K-£500K
Lots Value
Not specified
Awards Value
£117,300 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Oct 20262 weeks ago
Contract Period
31 Oct 2026 - 30 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bath and North East Somerset Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KEYNSHAM
Postcode
BS31 1FS
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Bath and North East Somerset
Electoral Ward
Keynsham North
Westminster Constituency
North East Somerset and Hanham

Supplier Information

Number of Suppliers
1
Supplier Name

mySociety

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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