Notice Information
Notice Title
Customer Engagement Management - Salesforce Implementation Services
Notice Description
SLC has procured and implemented a cloud-based CRM system, Salesforce. The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications. this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/e015b25e-6ab0-43ac-89c2-5c0d04403f02
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72263000 - Software implementation services
Notice Value(s)
- Tender Value
- £4,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £4,500,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Dec 20214 years ago
- Submission Deadline
- 24 Sep 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 23 Nov 20214 years ago
- Contract Period
- 24 Nov 2021 - 23 Nov 2022 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STUDENT LOANS COMPANY LIMITED
- Contact Name
- Not specified
- Contact Email
- commercial@slc.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- GLASGOW
- Postcode
- G2 7JD
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- Not specified
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/e015b25e-6ab0-43ac-89c2-5c0d04403f02
1st December 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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