Award

Provision of 24 Hour Telecare Monitoring Service

LONDON BOROUGH OF HILLINGDON

This public procurement record has 2 releases in its history.

Award

08 Jan 2019 at 11:07

Award Notice
Tender

05 Jun 2017 at 14:11

Tender Notice
Summary of the contracting process

The London Borough of Hillingdon is currently seeking tenders for the "Provision of 24 Hour Telecare Monitoring Service", aimed at delivering emergency alarm systems and round-the-clock telephone support for elderly residents. The procurement process is in the Award stage, with the contract valued at £862,000, awarded to Anchor Hanover Group. The contract commenced on 1st October 2017, and is scheduled to run for an initial term of three years, with the option to extend for an additional year, potentially lasting until December 2020. This opportunity falls within the IT services sector, particularly focusing on consulting, software development, and support services throughout the UK, specifically centred in Uxbridge, postal code UB8 1UW.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services and emergency monitoring systems. Companies experienced in installing and managing telecare systems, as well as those providing comprehensive support services designed for the elderly, will find this tender particularly suitable. Additionally, organisations capable of offering 24/7 emergency response services and those with a background in community health would be well-positioned to compete for this contract, which aims to enhance support for approximately 4,500 elderly residents benefiting from Telecare across Hillingdon.

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Notice Information

Notice Title

Provision of 24 Hour Telecare Monitoring Service

Notice Description

CONTRACT FINDER- AWARDED CONTRACT NOTICE The London Borough of Hillingdon,the Council, invited tenders from suitably experienced organisations capable of providing a Telecare emergency alarm system and 24 hour telephone support for the Council. The specification is split across two service requirements; A. Social Alarm and telecare 24/7 monitoring services; B. Provision of an out of hours emergency answering service. The London Borough of Hillingdon, the Council, currently operates a hardwired system installed within 20 sheltered housing schemes, over c.55 Bungalows and 3 extra schemes across the borough, consisting of 1,555 connections. The Council is seeking to externalise it's Telecare emergency call alarm system and answering system to a sole contractor to provide a 24 hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised. From 2011 the service has been offered free to the over 85's and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefiting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations. The Contract will be for an initial term of 3 (three) years extendable at Hillingdon's sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d30a492c-1897-4abd-a733-654a5b1f0865
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£862,000 £500K-£1M
Lots Value
Not specified
Awards Value
£862,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jan 20197 years ago
Submission Deadline
14 Jul 2017Expired
Future Notice Date
Not specified
Award Date
19 Oct 20178 years ago
Contract Period
4 Dec 2017 - 3 Dec 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HILLINGDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
UXBRIDGE
Postcode
UB8 1UW
Post Town
Southall
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
Not specified
Local Authority
Hillingdon
Electoral Ward
Uxbridge
Westminster Constituency
Uxbridge and South Ruislip

Supplier Information

Number of Suppliers
1
Supplier Name

ANCHOR HANOVER GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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