Award

Enterprise Service Management Software

UNIVERSITY OF EAST ANGLIA

This public procurement record has 1 release in its history.

Award

18 Mar 2026 at 15:38

Award Notice
Summary of the contracting process

The University of East Anglia has awarded a contract for the provision of Enterprise Service Management Software to Halo. This contract, valued at £750,000, encompasses the delivery of service desk management software licences, along with professional services for implementation and training. The procurement falls under the IT industry category and uses the CPV classification ID: 48517000, which indicates it involves IT software packages. The procurement process was managed selectively via a framework agreement, with the tender period concluding on 8th February 2026. The contract is set to operate from 9th February 2026 until 8th February 2029, based in Norwich, England.

The awarded contract represents significant opportunities for businesses specialising in IT software development and management, specifically those capable of offering comprehensive training and deployment services. Ideal contenders for future similar procurements include SMEs due to their suitability for this type of contract, as highlighted by the University’s emphasis on sourcing from smaller enterprises. Companies involved in IT software development and professional services can leverage such contracts to expand their market presence and demonstrate their capabilities in large-scale software deployments. The use of a framework agreement suggests opportunities for qualified providers to access further contracts within the established framework.

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Notice Information

Notice Title

Enterprise Service Management Software

Notice Description

This contract covers the provision of service desk management software licences alongside professional services to support implementation and training. The supplier will be responsible for supplying the required software licences, configuring and deploying the solution in line with organisational needs, and delivering comprehensive training to ensure effective adoption by end users and support teams.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f772c961-d293-4e3a-91c7-3ec903abebc6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£750,000 £500K-£1M
Lots Value
Not specified
Awards Value
£750,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 20262 weeks ago
Submission Deadline
8 Feb 2026Expired
Future Notice Date
Not specified
Award Date
8 Feb 20261 months ago
Contract Period
9 Feb 2026 - 8 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF EAST ANGLIA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR4 7TJ
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
University
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

HALO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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