Award

CCPF17A08 - Independent Complaints Reviewer (ICR)

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

11 Sep 2017 at 10:09

Award Notice
Summary of the contracting process

The procurement process involves the Crown Commercial Service, which is looking to award a contract titled "CCPF17A08 - Independent Complaints Reviewer (ICR)" under the legal advisory and information services category. This tender took place across various locations including the United Kingdom and British Overseas Territories. The tender was completed as of 20th August 2017, with the contract period set from 21st August 2017 to 20th August 2019. The procurement was conducted using an open procedure, which is suitable for small and medium-sized enterprises (SMEs) as well as voluntary community sector enterprises (VCSEs), with a contract value of £135,000.

This tender presents a significant opportunity for businesses specialised in legal advisory and information services, particularly those capable of conducting independent reviews and handling complaints management. Companies with expertise in legal services, customer service process improvement, or complaints resolution would find themselves well-positioned to compete for this contract, potentially allowing them to expand their portfolio within the public sector.

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Notice Information

Notice Title

CCPF17A08 - Independent Complaints Reviewer (ICR)

Notice Description

The role of the Independent Complaints Reviewer (ICR) is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d196e54d-5c7b-48e8-8f7e-37167684e72d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79140000 - Legal advisory and information services

Notice Value(s)

Tender Value
£135,000 £100K-£500K
Lots Value
Not specified
Awards Value
£135,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20178 years ago
Submission Deadline
20 Aug 2017Expired
Future Notice Date
Not specified
Award Date
19 Aug 20178 years ago
Contract Period
20 Aug 2017 - 20 Aug 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Crown Commercial Service
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

YOUNGER MARKETING MANAGEMENT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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