Award

Provision of Strategic Telephony Services

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

08 Dec 2020 at 10:57

Award Notice
Summary of the contracting process

The Driver & Vehicle Licensing Agency has awarded a contract for the "Provision of Strategic Telephony Services" under the telecommunications equipment and supplies category. This award, made through a selective procurement method via a call-off from the CCS framework (Network Services 2-RM3808), took effect on 24th November 2020 and is set to last for five years, with the option for a two-year extension. The contract is valued at approximately £23.1 million, with the initial minimum value being £17.9 million. The services are to be delivered at an address in Swansea, Wales. The contract period concludes on 23rd November 2025.

This tender presents significant opportunities for businesses involved in telecommunications and technology services, particularly those offering advanced back-office telephony solutions, contact centre technology replacements, and scalable cloud implementations. Companies that specialise in innovative digital communication tools, such as IVR systems, speech analytics, and customer satisfaction technologies, would be well-positioned to explore future tenders or extensions related to this contract. Engaging with or expanding capabilities in these areas could enhance competitiveness in upcoming procurement processes.

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Notice Information

Notice Title

Provision of Strategic Telephony Services

Notice Description

Utilised CCS framework- Network Services 2-RM3808 Award published for transparency. The Agency solution encompasses all of the features below: New back office telephony solution (Handsets, voicemail) Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots 'Drag and drop' style IVR administration for ease and speed of use Scalable cloud solution, pay for what we use Regular product releases and use of the latest product version Ability to develop and administer the solution in-house Suite of new technologies for the Agency: Digital Signage Customer Satisfaction Surveys IVR Bots Quality Monitoring Text Analytics Natural Voice IVRs This contract has been awarded for a duration of 5 years with the option to extend for a further 1+1 year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/086b0d6a-de04-4f6f-a287-8ac218aea50c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32500000 - Telecommunications equipment and supplies

Notice Value(s)

Tender Value
£23,100,000 £10M-£100M
Lots Value
Not specified
Awards Value
£17,919,398 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Dec 20205 years ago
Submission Deadline
23 Nov 2020Expired
Future Notice Date
Not specified
Award Date
24 Nov 20205 years ago
Contract Period
24 Nov 2020 - 23 Nov 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

WAVENET

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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