Award

Halton Housing Information Technology Service Management Tool2 - AWARD

CIRRUS PURCHASING

This public procurement record has 1 release in its history.

Award

15 Oct 2020 at 08:29

Award Notice
Summary of the contracting process

Cirrus Purchasing, acting as the buying organisation, has completed the procurement process for the "Halton Housing Information Technology Service Management Tool2." This contract falls within the IT services industry category, with an emphasis on consulting, software development, and Internet support. The procurement was initiated through a tender method, with a contract awarding date on 25th September 2020, and it covers a contract period from 12th October 2020 to 11th October 2023. The service will be delivered to Halton Housing, located in the North West of the United Kingdom, specifically in postal code WA8 0TD.

This awarded tender presents excellent growth opportunities for small and medium-sized enterprises (SMEs) in the IT services sector, particularly those specialising in software development and IT service management solutions. Companies that can offer innovative third-party ITSM tools or enhancements that align with ITIL practices would be particularly well-placed to compete in similar future tenders. The successful bidding firm for this contract was Hornbill Service Management Ltd, demonstrating the potential for SMEs to engage with public sector demands for technological advancements.

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Notice Information

Notice Title

Halton Housing Information Technology Service Management Tool2 - AWARD

Notice Description

Halton Housing sought bids for the procurement of a new Information Technology Service Management (ITSM) tool. Currently, HH utilise a custom built ITSM Service Desk which was developed in-house, using Microsoft Power Apps. Although the current tool has been fit for purpose when managing incidents, there are limitations around continually improving the tool. In order to facilitate the use of more Information Technology Infrastructure Library (ITIL) practices (including change and problem management), developing the current tool would require more in-house resource than is available. As such, HH looked to replace the current tool with a system supplied by a third party service provider. The successful bidder is an SME.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1d602b59-2a68-4655-8448-7f561b48d781
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20205 years ago
Submission Deadline
4 Sep 2020Expired
Future Notice Date
Not specified
Award Date
24 Sep 20205 years ago
Contract Period
11 Oct 2020 - 11 Oct 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CIRRUS PURCHASING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHESHIRE
Postcode
WA8 0TD
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Halton
Electoral Ward
Halton View
Westminster Constituency
Widnes and Halewood

Supplier Information

Number of Suppliers
1
Supplier Name

HORNBILL SERVICE MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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