Notice Information
Notice Title
Complaints and Enquiries Customer Records Management (CRM) System
Notice Description
To procure a record management system to enable the CMA General Enquiries team to part-automate processes surrounding the recording of complaints received by the public.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ff599962-fa8c-4b15-b5fa-b17633dae701
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Dynamic
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a dynamic purchasing system
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £56,092 Under £100K
- Lots Value
- Not specified
- Awards Value
- £56,092 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Sep 20223 years ago
- Submission Deadline
- 1 Jun 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 9 Jun 20205 years ago
- Contract Period
- 23 Jun 2020 - 23 Jun 2022 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- COMPETITION AND MARKETS AUTHORITY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E14 4QZ
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- Not specified
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Canary Wharf
- Westminster Constituency
- Poplar and Limehouse
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ff599962-fa8c-4b15-b5fa-b17633dae701
1st September 2022 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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