Award

WP1590 Zendesk G-Cloud 9 Call-Off Contract

GOVERNMENT DIGITAL SERVICE

This public procurement record has 1 release in its history.

Award

29 Jun 2018 at 10:46

Award Notice
Summary of the contracting process

The procurement process involves the Government Digital Service, which has issued a tender for the "WP1590 Zendesk G-Cloud 9 Call-Off Contract." This contract falls under the IT services category, specifically focusing on cloud software solutions and incident management. The tender stage is currently complete, with an award having been made on 27 June 2018. The contract has a total value of £355,500 and is set to commence on 30 June 2018, lasting until 29 June 2019. The delivery will occur in London, United Kingdom, and the procurement method used was selective, consistent with a call-off from a framework agreement.

This tender presents valuable opportunities for businesses, especially those specialising in IT services, including consulting and software development. Companies that can provide robust cloud software solutions, particularly for customer service platforms, would be positioned to compete effectively. Given the size of the contract, larger businesses with proven capabilities in delivering similar services will find it appealing, but the structured nature of government procurement may also allow innovative smaller firms to enter the fray.

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Notice Information

Notice Title

WP1590 Zendesk G-Cloud 9 Call-Off Contract

Notice Description

Lot 2 - Cloud software Zendesk Customer Service Platform Ticket/Incident Management Enterprise licence Service ID: 540807805459724

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5233bb99-27c3-431d-88b4-91da4ce24454
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£355,500 £100K-£500K
Lots Value
Not specified
Awards Value
£355,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jun 20187 years ago
Submission Deadline
26 Jun 2018Expired
Future Notice Date
Not specified
Award Date
26 Jun 20187 years ago
Contract Period
29 Jun 2018 - 29 Jun 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT DIGITAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 8QS
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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