Planning

To supply a Customer Experience Hub for our NCS programme

THE FOOTBALL LEAGUE (COMMUNITY) LIMITED

This public procurement record has 2 releases in its history.

Planning

15 May 2019 at 10:22

Market Engagement Notice
Planning

13 May 2019 at 11:19

Market Engagement Notice
Summary of the contracting process

The Football League (Community) Limited is currently in the planning stage of procurement for a Customer Experience Hub to support its National Citizen Service (NCS) programme. This initiative is focused on delivering comprehensive customer service solutions, including inbound and outbound communications via various channels such as calls, emails, SMS, and live chat. The engagement process is scheduled to close on 21st May 2019. The procurement falls under the industry category of dedicated-business telephone network services, with relevant classification codes also covering customer services and call centre operations. The relevant location for this procurement is Yorkshire and the Humber, United Kingdom.

This tender presents significant opportunities for businesses looking to expand their operations in customer service management and telecommunications. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be particularly well-suited to compete, given the requirements for providing innovative and responsive customer service solutions. Providers with expertise in call centre technologies and customer engagement strategies are likely to find this opportunity advantageous for business growth.

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Notice Information

Notice Title

To supply a Customer Experience Hub for our NCS programme

Notice Description

We have a potential opportunity for an organisation to provide a Customer Experience Hub for our national citizen service (NCS) youth programme. The Customer Experience Hub must manage the Service User conversion journey and deliver customer services; in-bound and out-bound channels including, but not limited to calls, email, SMS and live chat using the processes set out by the EFL Trust.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1cf437a5-10b8-4b40-b184-50494a99ff5d
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214000 - Dedicated-business telephone network services

79342300 - Customer services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20196 years ago
Submission Deadline
Not specified
Future Notice Date
21 May 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE FOOTBALL LEAGUE (COMMUNITY) LIMITED
Contact Name
Ed Livesey
Contact Email
elivesey@efltrust.com
Contact Phone
01772325800

Buyer Location

Locality
PRESTON
Postcode
PR1 8HU
Post Town
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Preston
Electoral Ward
City Centre
Westminster Constituency
Preston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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