Tender

GB-Southampton: Contact Centre Transformation Partner

ORDNANCE SURVEY LTD

This public procurement record has 1 release in its history.

Tender

27 Jan 2021 at 13:55

Tender Notice
Summary of the contracting process

The Ordnance Survey Ltd has launched a public procurement process for a contact centre transformation partner, with a focus on enhancing customer experience across various audiences. This contract falls within the business and management consultancy sector, and it is located in Southampton, UK. The procurement method is an open procedure, with the tender period ending on 10th February 2021. The contract is valued between £100,000 and £500,000 and is set to commence on 22nd February 2021, lasting for one year until 21st February 2022.

This tender presents significant opportunities for small and medium enterprises (SMEs) experienced in consultancy services and customer transformation strategies. Businesses with expertise in customer journey mapping, contact centre optimisation, and multi-channel communication would be well-suited to compete for this contract. The focus on a customer transformation strategy suggests a need for innovative solutions that can cater to diverse audience groups, thus encouraging companies to develop tailored proposals to meet specific client needs.

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Notice Information

Notice Title

GB-Southampton: Contact Centre Transformation Partner

Notice Description

OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups - consumer, leisure, business, government, international, developers & partners - each with tailored customer journeys and on-brand experiences across multiple touchpoints. We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/43d419d0-984f-4505-8351-06c4fce2c936
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20215 years ago
Submission Deadline
10 Feb 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Feb 2021 - 21 Feb 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORDNANCE SURVEY LTD
Contact Name
Steve Douch
Contact Email
steve.douch@os.uk
Contact Phone
07557926039

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO16 0AS
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Test Valley
Electoral Ward
Chilworth, Nursling & Rownhams
Westminster Constituency
Romsey and Southampton North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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