Notice Information
Notice Title
Interactive Voice Recording
Notice Description
Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and high-quality recording of IVR messages
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/66781a10-aac1-4741-a096-b2f8a17d843c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
-
- CPV Codes
32342450 - Voice recorders
48500000 - Communication and multimedia software package
Notice Value(s)
- Tender Value
- £78,450 Under £100K
- Lots Value
- Not specified
- Awards Value
- £78,450 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 May 20232 years ago
- Submission Deadline
- 12 Jan 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 24 Feb 20233 years ago
- Contract Period
- 2 Apr 2023 - 2 Apr 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF BRENT
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WEMBLEY
- Postcode
- HA9 0FJ
- Post Town
- Harrow
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI72 Brent
- Delivery Location
- Not specified
-
- Local Authority
- Brent
- Electoral Ward
- Wembley Park
- Westminster Constituency
- Brent West
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/66781a10-aac1-4741-a096-b2f8a17d843c
9th May 2023 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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