Award

Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software

SOUTHEND-ON-SEA BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

27 May 2021 at 11:11

Award Notice
Summary of the contracting process

The Southend-on-Sea Borough Council has completed a procurement process for the "Provision of Customer Self-Service Platform, Eforms & Mobile app" via the CCS Framework RM1557-12 G-Cloud 12, focused on software services. The tender, valued at £72,760 and classified under the CPV category of software package and information systems, was active until 14th April 2021, with the contract period commencing from 1st August 2021 and concluding on 31st July 2022. The geographical focus is Southend-on-Sea, England.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in cloud software solutions, particularly those adept in building online self-service platforms and mobile applications. Businesses with capabilities in integrating services with existing council systems, like those related to recycling, waste, and financial benefits, would be particularly well-suited to compete for similar contracts, enhancing their growth in the public procurement sector.

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Notice Information

Notice Title

Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software

Notice Description

Provision of a customer online self-serve portal. This is a forms-based web portal and mobile app where customers can request services from Southend-on-Sea Borough Council. Customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings. The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed. The portal is module based with a bookings and payment function. There are 3 integrations with back-office systems including Recycling & Waste, Highways and Revenues & Benefits.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d49daa72-2aac-4de0-a81b-b15241108c3f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£72,760 Under £100K
Lots Value
Not specified
Awards Value
£72,760 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20214 years ago
Submission Deadline
14 Apr 2021Expired
Future Notice Date
Not specified
Award Date
18 Apr 20214 years ago
Contract Period
31 Jul 2021 - 31 Jul 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHEND-ON-SEA BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHEND-ON-SEA
Postcode
SS2 6EN
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

ABAVUS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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