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Supply and Maintenance Contract for Corporate CRM

HAMPSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 16:37

Award Notice
Summary of the contracting process

The procurement contract in question has been successfully completed under the auspices of Hampshire County Council. It is a supply and maintenance contract for a corporate CRM solution, valued at £154,350. The industry category pertains to Customer Relation Management software, and it was procured through a selective method, specifically a direct award under the KCS Procurement Services Framework. The contract, awarded on 15th July 2026, was executed with Boxxe Limited, a business located in York. The contract period extends from 19th July 2026 to 18th July 2029, serving the South East region of the United Kingdom.

This procurement process presents substantial opportunities for businesses involved in the technology and CRM service sectors. Given the scale and scope of the contract, it particularly suits SMEs that can provide robust software products, support, and maintenance services. Engaging in similar projects can aid in establishing a foothold in governmental contracts and enhance the providers’ portfolio through recurring engagements with public authorities such as Hampshire County Council. This platform ensures that businesses capable of delivering sophisticated engagement and management solutions stand to benefit substantially.

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Notice Information

Notice Title

Supply and Maintenance Contract for Corporate CRM

Notice Description

THIS NOTICE IS ON BEHALF OF CHICHESTER DISTRICT COUNCIL. This contract has been awarded to a single supplier by way of a Direct Award under the KCS Procurement Services Framework Agreement Y23065 - Software Products and Associated Services. The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services. The contract supports the Council's customer services operations through the management of customer enquiries, interactions, case management, knowledge management, reporting and associated CRM functionality.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/999e2f2e-7e5d-4531-80f9-8bb0392d553b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£154,350 £100K-£500K
Lots Value
Not specified
Awards Value
£154,350 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 weeks ago
Submission Deadline
1 Jul 2026Expired
Future Notice Date
Not specified
Award Date
14 Jul 20263 weeks ago
Contract Period
18 Jul 2026 - 18 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8UD
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

BOXXE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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