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Supply and Maintenance Contract for Corporate CRM

Hampshire County Council

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 17:37

Award Notice
Summary of the contracting process

Hampshire County Council procured continued provision of the Verint Engagement Management Professional Local Government Platform for Chichester District Council. The requirement is a cloud-based customer relationship management service covering software licences, technical support, maintenance and associated services. It supports customer services operations, including management of customer enquiries and interactions, case management, knowledge management, reporting and related CRM functionality. This is a business services and software support requirement, classified as customer relationship management software. Delivery is across South East England. The contract concerns an established platform rather than a new implementation, so relevant suppliers are those able to provide the specified Verint solution and maintain its supporting services for a local-government customer.

The procurement is complete and was awarded to Boxxe Limited. Hampshire County Council made a single-supplier direct award through the KCS Procurement Services Framework Agreement Y23065, using a selective call-off from a framework agreement. The award date was 15 July 2026, for £154,350 excluding any stated currency conversion, with a contract period from 19 July 2026 to 18 July 2029. The tender submission deadline was 1 July 2026 at 2pm. The award covered the complete requirement as one supplier arrangement. The opportunity was identified as suitable for small and medium-sized enterprises, and the award was for services evaluated through the framework call-off route rather than an open competition.

For suppliers assessing future demand, this award demonstrates continuing local-government expenditure on cloud CRM platforms, licences, support and maintenance for customer service operations. A credible competitor would need demonstrable capability with the Verint Engagement Management Professional Local Government Platform, including licensing, platform support, maintenance and associated services. It would also need to support practical public-sector functions such as customer enquiry handling, interaction management, casework, knowledge bases and management reporting. Experience of operating within a public-sector framework call-off route would be commercially relevant, as would the capacity to provide reliable ongoing service rather than a one-off software deployment. The requirement is accessible to SMEs, indicating that a suitably capable specialist or focused technology services provider could compete when comparable work returns.

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Notice Information

Notice Title

Supply and Maintenance Contract for Corporate CRM

Notice Description

THIS NOTICE IS ON BEHALF OF CHICHESTER DISTRICT COUNCIL. This contract has been awarded to a single supplier by way of a Direct Award under the KCS Procurement Services Framework Agreement Y23065 - Software Products and Associated Services. The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services. The contract supports the Council's customer services operations through the management of customer enquiries, interactions, case management, knowledge management, reporting and associated CRM functionality.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/999e2f2e-7e5d-4531-80f9-8bb0392d553b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£154,350 £100K-£500K
Lots Value
Not specified
Awards Value
£154,350 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Jul 20262 months ago
Contract Period
19 Jul 2026 - 18 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hampshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8UD
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

boxxe Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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