Award

Customer Lab training and support contract

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

08 Feb 2023 at 15:09

Award Notice
Summary of the contracting process

The HM Revenue & Customs has awarded a contract titled "Customer Lab training and support contract" for research and development consultancy services and training services. The contract value is £78,400 GBP. The procurement method was an open procedure, and the contract period is from 26th January 2023 to 25th January 2025. The location of the buying organization is 2 Dearmans Place, Salford, England. The tender period ended on 9th December 2022.

This contract presents an opportunity for businesses involved in research and development consultancy services and training services to collaborate with HM Revenue & Customs. Companies that specialise in designing, delivering, and analysing qualitative research with customers are well-suited to compete. The contract aims to upskill staff to industry best practices, providing a more customer-centric approach for future projects, all offered at a lower cost compared to external commissioned research.

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Notice Information

Notice Title

Customer Lab training and support contract

Notice Description

This contract will enable staff to be upskilled on par with industry best practice, and will build our capability in designing, delivering and analysing qualiatitive research with our customers. This will enable HMRC to deliver quality in-house research, and retain this knowledge to be used within future projects which will provide a more customer- centric appproach. Research can be delivered in house at a much lower cost than externally comissioned research.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/84d3abc9-4438-4932-8319-ae63e99c1832
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

80 - Education and training services

CPV Codes

73200000 - Research and development consultancy services

80500000 - Training services

Notice Value(s)

Tender Value
£78,400 Under £100K
Lots Value
Not specified
Awards Value
£78,400 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Feb 20233 years ago
Submission Deadline
9 Dec 2022Expired
Future Notice Date
Not specified
Award Date
26 Jan 20233 years ago
Contract Period
26 Jan 2023 - 25 Jan 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

ALEX BOLLEN

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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