Award

Visitor Survey and Mystery Shopper Programme

ROYAL BOTANIC GARDENS

This public procurement record has 2 releases in its history.

Award

08 May 2018 at 15:29

Award Notice
Tender

20 Dec 2017 at 15:51

Tender Notice
Summary of the contracting process

The Royal Botanic Gardens Kew is inviting tenders for the "Visitor Survey and Mystery Shopper Programme," under the services category of market research. The procurement process, which is currently at the award stage, commenced with the publication of the tender on 20th December 2017. Interested suppliers were required to submit their applications by the deadline of 30th January 2018. The total contract value is approximately £350,000, with a contract period running from 8th March 2018 to 7th December 2023. The locations involved include Kew Gardens (TW9 3AE) and Wakehurst (RH17 6TN), and the procurement method follows an open procedure above the threshold.

This tender presents significant opportunities for businesses engaged in market research services, particularly those that can provide survey and mystery shopping capabilities. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) are encouraged to consider participation, as the procurement framework is supportive of such entities. Companies with expertise in conducting visitor surveys and enhancing customer experiences will be particularly well-suited to compete for this contract.

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Notice Information

Notice Title

Visitor Survey and Mystery Shopper Programme

Notice Description

Royal Botanic Gardens Kew are looking for a supplier to conduct on site surveys and a Mystery Shopper programme at Kew Gardens (TW9 3AE) and Wakehurst (RH17 6TN) Additional information: To obtain tender documents and apply for this opportunity please do so by using the link in this notice for the DEFRA e-tendering portal. All suppliers will need to register on the portal to apply. To locate the specific opportunity use 'itt_3820 - Visitor Survey and Mystery Shopper Programme' in relevant search boxes. All applications must be via the e-tendering portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ea06d92e-7b4f-4db4-a8aa-2d0860090926
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
£344,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 May 20187 years ago
Submission Deadline
30 Jan 2018Expired
Future Notice Date
Not specified
Award Date
14 Mar 20187 years ago
Contract Period
2 Apr 2018 - 2 Apr 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOTANIC GARDENS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 3AE
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

BDRC GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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