Notice Information
Notice Title
Out Of Hours Call Handling Services
Notice Description
Call handling services for Citizen Housing's out of hours inbound phonecalls. This is from 6pm-8am on weekdays and also anytime over a weekend or bank holiday. Additional information: The contract is an initial 2 year period with the option to extend by a further period of 2 years (2+1+1)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/f5daf853-a462-474f-a885-96a0dcd2221c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £490,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £476,282 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Sep 20232 years ago
- Submission Deadline
- 1 Sep 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 13 Aug 20232 years ago
- Contract Period
- 3 Sep 2023 - 31 Aug 2025 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CITIZEN HOUSING GROUP LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B37 7YN
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG32 Solihull
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Solihull
- Electoral Ward
- Bickenhill
- Westminster Constituency
- Meriden and Solihull East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/f5daf853-a462-474f-a885-96a0dcd2221c
13th September 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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