Tender

IT Support and MS Licences

BLUE ORCHID

This public procurement record has 1 release in its history.

Tender

07 Jul 2020 at 15:06

Tender Notice
Summary of the contracting process

The public procurement process initiated by Blue Orchid seeks to engage a supplier for "IT Support and MS Licences". This tender falls under the IT services industry category and is set in Liverpool, England. Currently in the Tender stage, this opportunity has a tender period that ends on 28th July 2020, with the contract period commencing on 1st August 2020 and lasting until 31st March 2022. The procurement method is an open procedure conducted below the threshold, aiming to ensure a smooth transition for IT support services through a collaborative approach with existing providers.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT support and services. Companies capable of providing comprehensive ICT support, proactive system monitoring, and emergency assistance are particularly well-suited candidates. Additionally, firms holding Cyber Essentials Certification or ISO/IEC 27001 certification will be favoured, as Blue Orchid requires compliance with data protection standards. The scope of work and the potential for a long-term contract make this an attractive prospect for businesses looking to expand in the IT services sector.

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Notice Information

Notice Title

IT Support and MS Licences

Notice Description

The requirements are as follows: Provision of ICT Support Services Blue Orchid wishes to ensure that we can continue to meet the needs of our customers and have a robust IT system. In order to achieve this, we require an organisation to provide IT support as follows: * Provision of standard 9-5 support for in house and remote users * Number of users expected is to be 25 * Pro-active monitoring of systems and full preventative support and maintenance * Provision of emergency out of hours support - dedicated number/team * Full Back Up and Mirroring of Servers / PCs / Laptops * Microsoft Certification * Anti-Virus provisioning, with full preventative support and maintenance * Full account management reporting each quarter * Support to maintain GDPR compliance * RMM Software * Hardware and Software upgrades * Pro-active Internet monitoring and Support * 24-month Term Contract, with annual performance review with 24-month renewal options, or until the ERDF project ends Additionally we require the provider to manage the monthly subscription of our MS Office Premium Licences and MS CRM Dynamic Customer Service Enterprise licences and provide a monthly licence cost for each. The successful tenderer(s) will be required to provide management information to meet the needs of Blue Orchid including evidence that they are be Cyber Essentials Certified or ISO/IEC 27001 certified. If required, you will be asked to submit a security plan that explains how you will ensure that Blue Orchid or personnel data will be protected. Note: Blue Orchid currently has a provider of ICT Support Services including the winning provider will be required to liaise with the provider and ensure a seamless transition.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/42087579-bb3b-4de7-a0aa-693dbf39c644
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20205 years ago
Submission Deadline
28 Jul 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLUE ORCHID
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9LQ
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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