Award

Melton Borough Council Tender for Customer Engagement and Self Service Platform

WELLAND PROCUREMENT

This public procurement record has 2 releases in its history.

Award

13 Nov 2019 at 12:10

Award Notice
Tender

12 Apr 2019 at 08:32

Tender Notice
Summary of the contracting process

The Melton Borough Council, through Welland Procurement, is conducting a public procurement process for a Customer Engagement and Self Service Platform, offering a total contract value of £1,000,000. The procurement method employed is an open procedure, with the tender period closing on 17 May 2019. The contract is set to commence on 1 August 2019, lasting until 31 August 2029, and the intended solution aims to provide an intuitive self-service facility for the public while enabling officer access. The service will be located in the East Midlands, United Kingdom, under the industry category of Customer Relation Management software.

This tender presents significant opportunities for software companies, particularly small and medium-sized enterprises (SMEs), to enhance their business growth by offering innovative IT solutions that align with the local council's aspirations. Businesses that specialize in developing user-friendly customer engagement platforms, especially those familiar with public sector requirements, would be well-positioned to compete effectively for this contract. The emphasis on accessibility and intuitive design indicates a demand for solutions that enhance user experience while facilitating operational efficiencies for council officers.

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Notice Information

Notice Title

Melton Borough Council Tender for Customer Engagement and Self Service Platform

Notice Description

We now wish to procure an IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d750dbff-3979-4c65-b373-c3b716d8da44
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£482,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20196 years ago
Submission Deadline
17 May 2019Expired
Future Notice Date
Not specified
Award Date
15 Oct 20196 years ago
Contract Period
25 Nov 2019 - 24 Nov 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WELLAND PROCUREMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MELTON MOWBRAY
Postcode
LE13 1GH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF East Midlands (England)
Local Authority
Melton
Electoral Ward
Melton Warwick
Westminster Constituency
Melton and Syston

Supplier Information

Number of Suppliers
1
Supplier Name

IEG4

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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