Award

Serco- Contact Centre DHSC

DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 1 release in its history.

Award

24 Jul 2020 at 14:31

Award Notice
Summary of the contracting process

The Department of Health and Social Care in England has successfully completed a tender for the "Serco- Contact Centre DHSC," which falls under the call centre services category. The tender process was initiated with a direct award method, leading to a contract valued at £108,026,554.01. The contract period commenced on 18th May 2020 and concluded on 23rd August 2020. This contract provided services across the United Kingdom, including the Isle of Man, Guernsey, and Jersey. Key dates include the tender deadline of 15th May 2020 and the award's publishing date on 24th July 2020.

This procurement presents significant opportunities for businesses specialising in contact centre services, particularly large suppliers capable of managing extensive service contracts. Companies experienced in delivering customer service solutions, especially those equipped to handle government contracts, would find this an advantageous area for growth. As this tender has concluded, it's crucial for businesses to stay alert for similar future opportunities within the public sector to enhance their service offerings and capacity.

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Notice Information

Notice Title

Serco- Contact Centre DHSC

Notice Description

Contact Centre - DHSC

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c23fdfaf-d1f2-4d8c-a0cd-6b6f35793ccd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£108,026,554 £100M-£1B
Lots Value
Not specified
Awards Value
£108,026,554 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20205 years ago
Submission Deadline
15 May 2020Expired
Future Notice Date
Not specified
Award Date
17 May 20205 years ago
Contract Period
17 May 2020 - 23 Aug 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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