Tender

Service Desk Management System

UNIVERSITY OF YORK

This public procurement record has 2 releases in its history.

TenderAmendment

03 Mar 2020 at 13:48

Tender Notice
Tender

02 Mar 2020 at 09:16

Tender Notice
Summary of the contracting process

The University of York is currently inviting tenders for a new Service Desk Management System aimed at consolidating its existing service desk solutions into a single Software as a Service (SaaS) offering. This procurement process, classified under goods and falling in the software package and information systems category, is at the tender stage with a deadline for submissions on 9th April 2020. Interested suppliers must submit a Supplier Questionnaire by 20th March 2020, and all documents should be accessed and submitted through the In-Tend platform. The contract period is set to commence on 1st July 2020, running until 30th June 2025, with the delivery address located in Heslington, York, within the Yorkshire and the Humber region of the UK.

This tender presents significant growth opportunities for businesses specialising in IT solutions, particularly those offering service desk and SaaS products. Companies with experience in streamlining IT operations and providing customer support tools would be well-suited to compete. The open procurement method encourages a wide range of suppliers to participate, allowing innovative and competitive solutions to be considered. Engaging in this process could enhance a business's portfolio and visibility within the education sector.

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How relevant is this notice?

Notice Information

Notice Title

Service Desk Management System

Notice Description

The University wishes to rationalise and replace its myriad service desk systems with one Software as a Service (SaaS) solution. Accordingly, the University is pleased to invite you to tender for the provision of a service desk management system. Please ensure you register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents attached to this invitation. Please note that completed tenders and all communications should be made via In-Tend. To download ITT documents, please stay logged in to In-Tend and go to My Tenders, click on View Details under the appropriate project description, click on ITT tab and click on Download. Please also note that there are two stages to the return of completed tenders: 1. Supplier Questionnnaire to be returned by 12:00 on 20th March 2020 as an attachment to the 'create correspondence' function in In-Tend. Please state 'Supplier Questionnaire Returned' in the title of the correspondence. 2. Tender Response to be returned by 12:00 on 9th April 2020 via 'attach document' and 'submit return' functions in the ITT tab in In-Tend. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a10957e-2868-499b-9f0f-492a88da2413
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Mar 20206 years ago
Submission Deadline
9 Apr 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2020 - 30 Jun 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF YORK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH YORKSHIRE
Postcode
YO10 5DD
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLE Yorkshire and The Humber
Local Authority
York
Electoral Ward
Hull Road
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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