Award

TD2049 - Remote Processing of Revenues & Benefits Work Package

DERBY CITY COUNCIL

This public procurement record has 1 release in its history.

Award

30 Aug 2023 at 14:38

Award Notice
Summary of the contracting process

The Derby City Council has awarded a contract for the provision of Remote Processing of Revenues & Benefits Work Package to Liberator UK Ltd. The contracting process has been completed, and the contract is valued at £2,070,000 GBP. The procurement method used was Other - VEAT Notice. The contract period will run from September 1, 2023, to August 30, 2028. The tender was open for submission until August 29, 2023. The industry category for this contract is services, and the contract is suitable for small and medium enterprises.

This opportunity for business growth in remote processing of revenues and benefits work provides potential for service providers in the software package and information systems industry. Businesses with experience in processing housing benefit, council tax, and business rate packages, and those capable of providing high-quality remote services, are well-suited to compete. The Derby City Council, as the buying organisation, is located in Derby, England. Businesses interested in targeting contracts in the services sector should consider similar opportunities for future growth and expansion.

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Notice Information

Notice Title

TD2049 - Remote Processing of Revenues & Benefits Work Package

Notice Description

Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council: This would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: * Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration. * Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff. * Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. * Council Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries. The current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits division. All tasks are done remotely via a secure link. There are four work packages as follows: * Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing * Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made. * Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims. * Work Package D - Council Tax and Business Rates: processing. The current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be peaks and troughs in the supply of items. The current supplier manages these periods. Requirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes. Additional information: Additional info can be found on Find a Tender - Notice reference: 2023/S 000-023932

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d1ac432e-c393-43f2-a196-98a99b3eec11
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/50908a14-f9c7-4d3d-a2ac-2cdf4c997817
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - VEAT Notice
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£2,070,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,070,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Aug 20232 years ago
Submission Deadline
28 Aug 2023Expired
Future Notice Date
Not specified
Award Date
28 Aug 20232 years ago
Contract Period
31 Aug 2023 - 30 Aug 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DERBY CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE1 2FS
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
Not specified
Local Authority
Derby
Electoral Ward
Darley
Westminster Constituency
Derby South

Supplier Information

Number of Suppliers
1
Supplier Name

LIBERATOR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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