Award

Voice Over Internet Protocol (VoIP) Telephony Contract

EASTBOURNE BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

Award

17 Jan 2017 at 13:59

Award Notice
Tender

18 Nov 2016 at 20:15

Tender Notice
Summary of the contracting process

Eastbourne Borough Council is conducting a procurement process for a Voice Over Internet Protocol (VoIP) Telephony Contract, which falls under the telecommunications equipment and supplies industry. The procurement stage is currently complete, with a contract award date of 17th November 2016. The contract, valued at £380,288.11, is set for a period from 23rd November 2016 to 16th December 2021, and the tender was initially published on 24th June 2016. Interested parties needed to submit their proposals by the tender deadline of 25th July 2016.

This contract presents a significant opportunity for businesses specialising in telephony services, particularly those with experience in providing modern, flexible communication solutions and contact centre integration. Companies that can demonstrate a strong capacity for customer service, combined with the technical expertise to manage and upgrade telephony systems, will be well-positioned to compete. Additionally, given the value and scope of the contract, suppliers of various sizes, including small to medium enterprises (SMEs), should consider exploring participation in similar future tenders to expand their market reach.

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Notice Information

Notice Title

Voice Over Internet Protocol (VoIP) Telephony Contract

Notice Description

Voice Over Internet Protocol (VoIP) Telephony Contract Notice Lewes District Council and Eastbourne Borough Council are seeking expressions of interest from suitably qualified and experienced organisations to undertake its new (VoIP) Telephony Services Contract under contractual arrangements set out in more detail in the documentation accompanying this notice. EBC and LDC are seeking a single, modern, functioning telephony and contact centre solution that will: *Replace LDC's existing (hosted) telephony service and upgrade and/or improve the EBC Mitel platform. *Support shared services, including a joint contact centre that can operate across multiple locations, retention of both councils' existing number ranges *Integrate via CTI with the councils' customer relationship management system (Civica Connect360). *Enable improvements to customer service, including the ability to handle up to 100 concurrent calls into the contact centre *Provide high quality management information to enable performance management of call handling staff, demand forecasting and to help plan services more effectively. *Support flexible working practices for staff including home and mobile working. *Ensure resilience, including failover to either primary site in the event of loss of service at the other. The procurement of this contract will be conducted using a Competitive Procedure with Negotiation, where the councils reserve the right to award the contract once initial tenders have been evaluated. The Pre-Qualification questionnaire will be comprised of mandatory Pass/Fail Questions and 7 qualitative evaluation questions, which will be scored out of 100 and enable the evaluation panel to deselect to 5 suppliers. The Evaluation criteria for the Invitation to Tender will be based on Quality and Price.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1d3a4e4c-ae7a-4d45-bb6c-ccd448d20b5a
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32500000 - Telecommunications equipment and supplies

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
£380,288 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jan 20179 years ago
Submission Deadline
25 Jul 2016Expired
Future Notice Date
Not specified
Award Date
17 Nov 20169 years ago
Contract Period
23 Nov 2016 - 16 Dec 2021 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EASTBOURNE BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTBOURNE
Postcode
BN21 4TW
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ South East (England)
Local Authority
Eastbourne
Electoral Ward
Upperton
Westminster Constituency
Eastbourne

Supplier Information

Number of Suppliers
1
Supplier Name

CAVENDISH COMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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