This public procurement record has 1 release in its history.

Award

10 Jul 2026 at 12:36

Summary of the contracting process

The NHS South, Central and West Commissioning Support Unit has completed a procurement process for the provision of an IT Service Management (ITSM) system, which has been awarded to TOPdesk UK Limited. This procurement was conducted under the Government Commercial Agency's G-Cloud 14 Framework Agreement, specifically Lot 2: Cloud Software, and is classified under the industry category of software package and information systems. The process followed a selective procurement method as a call-off from a framework agreement, with a contract period running from 1st July 2026 to 30th June 2027. The project's delivery location is in Eastleigh, England, where the buying organisation is based, with the procurement's value amounting to £126,732.

This tender represents significant opportunities for businesses specialising in IT service management systems, particularly those experienced in providing cloud software solutions. SMEs with capabilities in delivering innovative and scalable IT solutions are well-suited to engage in such procurement opportunities. The ITSM contract not only supports the NHS by enhancing service efficiency but also allows suppliers like TOPdesk UK Limited to strengthen their position in the public sector by leveraging government framework agreements. The region-specific focus in Eastleigh further presents an ideal scenario for UK-based enterprises to expand their market presence within the public healthcare domain.

How relevant is this notice?

Notice Title

Provision of an IT Service Management (ITSM) system for SCW 2026

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for the provision of an IT Service Management (ITSM) system to TOPdesk UK Limited. This requirement has been procured via Government Commercial Agency (GCA) G-Cloud 14 Framework Agreement (RM1557.14) Lot 2: Cloud Software.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d3c87f8e-a3dc-46a4-86df-4c94aea38f21
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/40370264-15ec-422f-96b8-5ab419e2aa79
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£126,732 £100K-£500K
Lots Value
Not specified
Awards Value
£126,732 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20265 days ago
Submission Deadline
9 Jun 2026Expired
Future Notice Date
Not specified
Award Date
28 Jun 20262 weeks ago
Contract Period
30 Jun 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
Not specified

Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

TOPDESK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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