Tender

Cambridgeshire County Council Complaints Management Framework

CAMBRIDGESHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Tender

21 Jan 2019 at 13:47

Summary of the contracting process

The Cambridgeshire County Council is currently seeking to establish a Complaints Management Framework through a tender process. This initiative is classified under investigation services (CPV 79720000) and customer services (CPV 79342300), with the procurement method being an open procedure. The tender was published on 21 January 2019 and is set to close on 8 February 2019, allowing for bidders to propose their solutions for providing independent complaint investigation services as required by the statutory Children's Social Care procedures. The contract period is scheduled to commence on 18 February 2019 and run until 22 February 2022, with service delivery expected in the East of England, United Kingdom.

This tender presents significant growth opportunities for businesses specialising in complaint management, investigation services, and customer support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the nature of the services allows for diverse providers to bring innovative approaches to complaint resolution. Winning this contract could lead to further engagements with public sector organisations, enhancing the reputation and capacity of participating firms in the field of social care services.

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Notice Title

Cambridgeshire County Council Complaints Management Framework

Notice Description

Cambridgeshire County Council seeks to purchase the services of a fully managed, complete, Independent Complaint Investigation Service, where Independent Persons (IP) and Investigating Officers (IO) will be provided to fulfil the independent element of Cambridgeshire's complaint investigations under the statutory Children's Social Care procedures as outlined within The Children Act 1989 Representations Procedure (England) Regulations 2006.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/05997646-11fc-4800-9b81-8a988bac3901
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

79720000 - Investigation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jan 20197 years ago
Submission Deadline
8 Feb 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 Feb 2019 - 22 Feb 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CAMBRIDGESHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBRIDGE
Postcode
CB3 0AP
Post Town
Cambridge
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified

Local Authority
Cambridge
Electoral Ward
Castle
Westminster Constituency
Cambridge

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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