Award

Housing Ombudsman outsourced casework

HOUSING OMBUDSMAN SERVICE

This public procurement record has 3 releases in its history.

Award

03 Jan 2020 at 09:12

Award Notice
TenderAmendment

28 Oct 2018 at 21:33

Tender Notice
Tender

28 Oct 2018 at 16:08

Tender Notice
Summary of the contracting process

The Housing Ombudsman Service is conducting a procurement process for short-term support to assist with its caseload under a business process outsourcing arrangement. This tender is classified under administration services within the services procurement category. The tender period concluded on 5 November 2018, and the awarded contract, valued at £180,000, commenced on 26 November 2018 and is set to end on 31 March 2019. The procurement was carried out through a limited method with competitive quotations below the threshold. The primary location for service delivery includes the United Kingdom and its affiliated territories.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) looking to expand their service offerings in administrative functions, particularly those experienced in business process outsourcing. Companies that excel in handling substantial caseloads and possess relevant qualifications will find this an excellent chance to engage with a prominent public sector organisation like the Housing Ombudsman Service, potentially fostering long-term relationships and future contracts.

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Notice Information

Notice Title

Housing Ombudsman outsourced casework

Notice Description

Housing Ombudsman is seeking short term support from a sufficiently qualified supplier to help with its caseload on a business process outsourcing arrangement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/20e8e615-8bde-47cc-aa0c-60a37e65dfbe
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75100000 - Administration services

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
£180,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jan 20206 years ago
Submission Deadline
5 Nov 2018Expired
Future Notice Date
Not specified
Award Date
12 Nov 20187 years ago
Contract Period
26 Nov 2018 - 31 Mar 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9GE
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Blackwall & Cubitt Town
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CLANCHATTON BIRMINGHAM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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