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Provision of Session Replay Software

Crown Commercial Service

This public procurement record has 2 releases in its history.

AwardUpdate

23 Oct 2026 at 11:37

Award Notice
Award

30 Oct 2025 at 09:18

Award Notice
Summary of the contracting process

The Government Commercial Agency procured session replay software, a digital service that records and reproduces users’ interactions with websites or applications for analysis. The requirement is classified as an IT software package and is intended for delivery in London. The published scope is limited to provision of the software; it does not describe particular features, implementation work or user groups. The buying organisation is the Government Commercial Agency, part of the UK government’s commercial function. The procurement was treated as a services contract.

The procurement is complete and was awarded through a direct award. Content Square Ltd was selected, with an award value of £80,000. The award date was 15 October 2025, and the awarded contract period runs from 16 October 2025 to 15 October 2027. The original tender estimate was also £80,000, and its stated contract period ran from 16 October 2025 to 15 October 2026. The tender deadline was 15 October 2025. The published procurement information does not set out lots, bidder eligibility requirements or evaluation criteria, so the award basis beyond the direct-award route is not described.

This award confirms demand from the Government Commercial Agency for session replay software, with Content Square Ltd selected to supply it. Suppliers competing for a comparable requirement from this buyer would need to provide software that captures and replays user interactions in a way that supports analysis. The contract is for a defined software service rather than a described package of broader digital consultancy or development work. The selected supplier is a large company, and the procurement was made by direct award; these facts indicate the route and supplier profile in this instance, but do not establish a formal size threshold or qualification requirement for future competitions. Experience supplying session replay software to public-sector organisations would be relevant evidence of capability, alongside a product suited to the buyer’s stated need.

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Notice Information

Notice Title

Provision of Session Replay Software

Notice Description

CCIT25A21 Provision of Session Replay Software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d494c954-5570-4fae-95b0-a9ff32525543
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e8f3e7ea-10a4-4ad6-920f-2358d245f5c6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
£80,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Oct 20251 years ago
Contract Period
16 Oct 2025 - 15 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLI London
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

CONTENT SQUARE LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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