Tender

ITT For the Provision of a Core Telephony and Contact Centre Solution

ROCHDALE BOROUGHWIDE HOUSING LIMITED

This public procurement record has 1 release in its history.

Tender

08 Nov 2021 at 23:26

Tender Notice
Summary of the contracting process

The procurement process is being conducted by Rochdale Boroughwide Housing Limited for the project titled "ITT For the Provision of a Core Telephony and Contact Centre Solution." This initiative falls under the telecommunications services industry and is located in the North West region of the United Kingdom. Currently in the tender stage, the deadline for submissions is set for 8 December 2021. The project, valued at £200,000, will utilise an open procurement method, following an open procedure above the threshold.

This tender presents significant opportunities for businesses, particularly those specialising in telecommunications and digital solutions. Companies capable of delivering scalable cloud-based communication systems, with a focus on remote access, collaboration, and productivity enhancements, would be well-suited to compete. Small and medium-sized enterprises (SMEs) should take note, as this procurement explicitly welcomes their participation, aligning with the buyer's goals of innovative and effective technology solutions to support their digital transformation journey.

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Notice Information

Notice Title

ITT For the Provision of a Core Telephony and Contact Centre Solution

Notice Description

RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an "Anywhere Operations" model. This is to support RBH in their move away from a traditional office based working model to "SMART working" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9497c2ca-de07-46b6-a8ce-39f262cd4a2e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20214 years ago
Submission Deadline
8 Dec 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2022 - 30 Sep 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROCHDALE BOROUGHWIDE HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROCHDALE
Postcode
OL11 1RY
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD North West (England)
Local Authority
Rochdale
Electoral Ward
Milkstone & Deeplish
Westminster Constituency
Rochdale

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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