Award

Apprenticeship for Customer Service Specialist Level 3

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

27 Aug 2024 at 11:42

Award Notice
Summary of the contracting process

The Crown Commercial Service, operating on behalf of the Cabinet Office, recently concluded a procurement process for the title "Apprenticeship for Customer Service Specialist Level 3." The industry category for this procurement is Training Services, classified under CPV code 80500000. The contract, valued at £24,000, will be delivered across various regions in the United Kingdom, including England, Scotland, Wales, Northern Ireland, and the Crown Dependencies. The procurement stage is marked as Award, with the contract period set from 12th August 2024 to 11th December 2025. This procurement was executed using a selective method, specifically a call-off from a framework agreement.

This tender opens substantial opportunities for businesses specialising in training and apprenticeship services, particularly those with a focus on delivering high-quality customer service education. Firms that are well-equipped to provide tailored training solutions and possess a robust framework for apprenticeship assessments would find this contract particularly advantageous. The procurement allows these businesses to expand their reach across multiple UK regions, potentially leading to increased market presence and business growth.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Apprenticeship for Customer Service Specialist Level 3

Notice Description

Provision for at least one learner to undertake the Customer Service Specialist Level 3 apprenticeship course and end point assessment.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d53d2309-00ce-4037-83da-5b0d383a7fe5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80500000 - Training services

Notice Value(s)

Tender Value
£24,000 Under £100K
Lots Value
Not specified
Awards Value
£24,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20241 years ago
Submission Deadline
11 Aug 2024Expired
Future Notice Date
Not specified
Award Date
8 Aug 20241 years ago
Contract Period
11 Aug 2024 - 11 Dec 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

GINGER NUT MEDIA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc-2024-08-27T12:42:09+01:00",
    "date": "2024-08-27T12:42:09+01:00",
    "ocid": "ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCZP24A04.",
        "title": "Apprenticeship for Customer Service Specialist Level 3",
        "description": "Provision for at least one learner to undertake the Customer Service Specialist Level 3 apprenticeship course and end point assessment.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "80500000",
            "description": "Training services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Scotland",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Northern Ireland",
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Guernsey"
                    },
                    {
                        "countryName": "Jersey"
                    }
                ]
            }
        ],
        "value": {
            "amount": 24000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-08-11T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-08-12T00:00:00+01:00",
            "endDate": "2025-12-11T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
            "name": "Crown Commercial Service",
            "identifier": {
                "legalName": "Crown Commercial Service",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-250879",
            "name": "GINGER NUT MEDIA LIMITED",
            "identifier": {
                "legalName": "GINGER NUT MEDIA LIMITED"
            },
            "address": {
                "streetAddress": "37 Queen Street CO1 2PQ Colchester England"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
        "name": "Crown Commercial Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc-1",
            "status": "active",
            "date": "2024-08-09T00:00:00+01:00",
            "datePublished": "2024-08-27T12:42:09+01:00",
            "value": {
                "amount": 24000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-250879",
                    "name": "GINGER NUT MEDIA LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-08-12T00:00:00+01:00",
                "endDate": "2025-12-11T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d53d2309-00ce-4037-83da-5b0d383a7fe5",
                    "datePublished": "2024-08-27T12:42:09+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractNotice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/e7319550-03f8-46af-bca4-b76a4c544f32",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "3",
                    "documentType": "contractNotice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d4263568-ecbf-401c-8152-e5751d1467ec",
                    "format": "application/vnd.oasis.opendocument.text"
                }
            ]
        }
    ]
}