Award

Evolve Contract Centre Service 2023-2030

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

31 Aug 2023 at 09:24

Award Notice
Summary of the contracting process

The Ministry of Justice has awarded a contract for the "Evolve Contract Centre Service 2023-2030" to British Telecommunications plc. The contract falls under the telecommunications network industry category and is valued at £19,750,000. The procurement method used was selective, involving a call-off from a framework agreement. The contract period is from August 1, 2023, to July 31, 2027, with the tender period ending on December 22, 2022.

This tender for the MoJ Contact Centre Service presents business opportunities for companies specialised in telecommunications services. Businesses offering call center and network services would be well-suited to compete for this contract. The Ministry of Justice, acting as the buying organisation, based in London, England, has initiated this procurement process, aiming to enhance its contact centre services. Companies interested in providing these services should take note of the key dates and requirements outlined in the tender specifications to successfully compete for this contract.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Evolve Contract Centre Service 2023-2030

Notice Description

MoJ Contact Centre Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d55be37f-60c2-44b0-b206-7c13229b00ae
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e15bc925-1edb-4530-af7d-7f82e7d458de
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

Notice Value(s)

Tender Value
£19,750,000 £10M-£100M
Lots Value
Not specified
Awards Value
£19,750,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Aug 20232 years ago
Submission Deadline
22 Dec 2022Expired
Future Notice Date
Not specified
Award Date
11 Jul 20232 years ago
Contract Period
31 Jul 2023 - 31 Jul 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d55be37f-60c2-44b0-b206-7c13229b00ae-2023-08-31T10:24:00+01:00",
    "date": "2023-08-31T10:24:00+01:00",
    "ocid": "ocds-b5fd17-d55be37f-60c2-44b0-b206-7c13229b00ae",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_291610/1252212",
        "title": "Evolve Contract Centre Service 2023-2030",
        "description": "MoJ Contact Centre Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32412100",
            "description": "Telecommunications network"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 19750000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-12-22T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-08-01T00:00:00+01:00",
            "endDate": "2027-07-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-186339",
            "name": "Ministry of Justice",
            "identifier": {
                "legalName": "Ministry of Justice"
            },
            "address": {
                "streetAddress": "10 South Colonnade",
                "locality": "London",
                "postalCode": "E14 4PU",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Nigel.Tanner@justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-01800000",
            "name": "British Telecommunications plc",
            "identifier": {
                "legalName": "British Telecommunications plc",
                "scheme": "GB-COH",
                "id": "01800000"
            },
            "address": {
                "streetAddress": "One Braham Street, London, E1 8EE"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-186339",
        "name": "Ministry of Justice"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-d55be37f-60c2-44b0-b206-7c13229b00ae-1",
            "status": "active",
            "date": "2023-07-12T00:00:00+01:00",
            "datePublished": "2023-08-31T10:24:00+01:00",
            "value": {
                "amount": 19750000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-01800000",
                    "name": "British Telecommunications plc"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-08-01T00:00:00+01:00",
                "endDate": "2027-07-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e15bc925-1edb-4530-af7d-7f82e7d458de",
                    "datePublished": "2023-08-31T10:24:00+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3169b61c-14f7-4ab9-bb83-10276baed6be",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}