Award

Service Desk Solution to enable the management of IT related incidents for the Buyer's staff (IT Service Desk)

SOCIAL WORK ENGLAND

This public procurement record has 1 release in its history.

Award

06 Apr 2022 at 14:51

Award Notice
Summary of the contracting process

The procurement process, initiated by Social Work England, involves a tender for a "Service Desk Solution to enable the management of IT-related incidents for the Buyer's staff." The procurement is classified under information technology services and is being conducted through a selective method, specifically a call-off from a framework agreement. The award was made on 20th July 2021, and the contract commenced on 17th September 2021, set to run until 16th September 2023. The buying organisation is located at 1 North Bank, Sheffield, S3 8JY, United Kingdom.

This tender presents a significant opportunity for IT service providers, especially small and medium-sized enterprises (SMEs) that can offer innovative solutions in service desk management. Given the nature of the procurement, businesses that excel in providing technology services and support, as well as those experienced in similar frameworks, would be well-positioned to compete in future tenders related to IT services for public sector organisations like Social Work England.

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Notice Information

Notice Title

Service Desk Solution to enable the management of IT related incidents for the Buyer's staff (IT Service Desk)

Notice Description

Social Work England require a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c81634a-0bc3-4e17-8065-d92e07379d65
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£37,382 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Apr 20223 years ago
Submission Deadline
20 Jul 2021Expired
Future Notice Date
Not specified
Award Date
19 Jul 20214 years ago
Contract Period
16 Sep 2021 - 16 Sep 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL WORK ENGLAND
Contact Name
Jonathan Lee
Contact Email
jonathan.lee@socialworkengland.org.uk
Contact Phone
Not specified

Buyer Location

Locality
SHEFFIELD
Postcode
S3 8JY
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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