Award

3CX Digital Telephony Services

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 2 releases in its history.

AwardUpdate

16 Mar 2026 at 13:06

Award Notice
Award

13 Mar 2026 at 09:10

Award Notice
Summary of the contracting process

The NHS South, Central and West Commissioning Support Unit has completed the procurement process for 3CX Digital Telephony Services, with the award granted to Softcat Plc. This contract, valued at £174,321.50 and classified under "Software package and information systems," falls within the "goods" category. Located in England, United Kingdom, the procurement utilised a selective method through a call-off from the SBS 10510 Digital Workplace Solutions 2 framework agreement. Important dates include the tender period ending on 31 January 2026 and the contract period beginning on 1 March 2026, extending until 28 February 2027. The procurement stage is currently marked as "complete," with the award officially published on 13 March 2026.

This tender presents significant opportunities for businesses in the digital telephony and information systems sector to expand their reach and establish partnerships with healthcare organisations. Particularly, small and medium enterprises (SMEs) could benefit from similar future opportunities by engaging with framework agreements. Companies specialising in telephony services and associated software solutions are well-positioned to compete for such contracts, enabling them to grow their business within the public healthcare sector. Interested businesses can register for updates on future opportunities through the SCW E-Procurement website.

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Notice Information

Notice Title

3CX Digital Telephony Services

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for 3CX Digital Telephony Services to Softcat Plc. This requirement has been procured via Direct award via the SBS 10510 Digital Workplace Solutions 2 framework agreement Additional information: NOTE: To register your interest in any future opportunities and obtain any additional information please visit the SCW E-Procurement Web Site at the link provided. https://health-family.force.com/s/Welcome

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/570a79b3-1f3b-460c-b4d2-a6d38c2279f0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£174,321 £100K-£500K
Lots Value
Not specified
Awards Value
£174,321 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Mar 20261 months ago
Submission Deadline
31 Jan 2026Expired
Future Notice Date
Not specified
Award Date
10 Mar 20262 months ago
Contract Period
1 Mar 2026 - 28 Feb 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH, HAMPSHIRE
Postcode
SO50 5PB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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