Award

Zendesk Support & Guide User Licenses

DEPARTMENT FOR CULTURE MEDIA & SPORT

This public procurement record has 1 release in its history.

Award

23 Jul 2021 at 11:10

Summary of the contracting process

The Department for Culture Media & Sport in London has successfully completed a procurement process for Zendesk Support & Guide user licences, classified under the IT services and software package industry categories. The procurement was conducted through a selective method via a call-off from a framework agreement, with a total contract value of £51,840. The contract period commenced on 21 December 2020 and will conclude on 21 December 2021. The procurement stage has reached the award phase, with the tender period having ended on 20 December 2020.

This tender presents significant opportunities for businesses specialising in IT services, particularly small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Such businesses would be well-positioned to compete for similar contracts, especially those capable of providing account management and software licensing solutions. The existing awarded contract with Zendesk Inc highlights a demand for innovative IT service providers in the public sector.

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Notice Title

Zendesk Support & Guide User Licenses

Notice Description

DCMS requires a supplier to provide account management and software licensing.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3904e4d1-1997-4e2b-a249-51ccacd760bd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£51,840 Under £100K
Lots Value
Not specified
Awards Value
£51,840 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20214 years ago
Submission Deadline
20 Dec 2020Expired
Future Notice Date
Not specified
Award Date
20 Dec 20205 years ago
Contract Period
21 Dec 2020 - 21 Dec 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR CULTURE MEDIA & SPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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