Award

Resident perception/satisfaction surveys

LONDON BOROUGH OF LEWISHAM

This public procurement record has 1 release in its history.

Award

11 Apr 2025 at 13:29

Award Notice
Summary of the contracting process

The London Borough of Lewisham recently completed the procurement process for conducting resident perception and satisfaction surveys, a contract awarded to Acuity Research and Practice Limited. This tender falls under the industry category of "Customer satisfaction survey" (CPV: 79342311) and "Customer survey services" (CPV: 79342310) and is valued at £216,000. The procurement stage is at the award stage, with the contract having commenced on 1st April 2025 and set to end on 1st April 2028. This contract, designed to provide tenants, regulators, and the council with insights into housing performance, is based in England, United Kingdom, and was facilitated through a mini-competition via the CCS Research & Insights Dynamic Purchasing Systems (DPS) RM6126.

This procurement offers significant business growth opportunities, particularly for small to medium-sized enterprises (SMEs) specialised in customer survey services. Businesses that thrive in data collection, analysis, and reporting for public sector clients would find this contract highly suitable. By successfully delivering comprehensive and insightful reports on tenant satisfaction, firms can establish a robust portfolio, enhancing their reputation and securing future contracts within the public sector.

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Notice Information

Notice Title

Resident perception/satisfaction surveys

Notice Description

Lewisham council awarded this contract to Acuity Research and Practice Limited via CCS Research & Insights Dynamic Purchasing Systems (DPS) RM6126 following a mini competition process. The main objectives for this service is to: Provide tenants with information about how well their landlord is performing; Provide the Regulator for Social Housing with information about how Lewisham Council is performing Enable the council to plan service improvements

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/01745659-3602-4041-b96b-7201567a7639
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£216,000 £100K-£500K
Lots Value
Not specified
Awards Value
£216,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Apr 202510 months ago
Submission Deadline
24 Feb 2025Expired
Future Notice Date
Not specified
Award Date
30 Mar 202511 months ago
Contract Period
31 Mar 2025 - 1 Apr 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF LEWISHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CATFORD
Postcode
SE6 4RU
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lewisham
Electoral Ward
Rushey Green
Westminster Constituency
Lewisham East

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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