Award

Tenant Satisfaction Measures (TSM's)

EAST RIDING OF YORKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

23 Oct 2024 at 09:51

Award Notice
Summary of the contracting process

East Riding of Yorkshire Council has awarded a multi-year contract valued at £35,460 to Service Insights Ltd for conducting the annual Tenant Satisfaction Survey (TSM) under the Social Housing Regulations Act. The survey, designed to independently measure satisfaction, will take place in Yorkshire and the Humber region, with the procurement method being a limited, competitive quotation below the threshold. The contract period starts on 1 November 2024 and ends on 31 March 2027. The award date for this contract was 1 October 2024, and the completion date for the tender period was 25 October 2024.

This tender offers significant growth opportunities for businesses specialising in business services, particularly those involved in law, marketing, consulting, recruitment, printing, and security. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete in such contracts due to the tailored procurement method that encourages their participation. Companies capable of providing comprehensive survey services that adhere to legislative frameworks and guidelines will find this contract particularly beneficial.

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Notice Information

Notice Title

Tenant Satisfaction Measures (TSM's)

Notice Description

Multi-year contract to carry out the annual Tenant Satisfaction Survey (TSM). Under the Social Housing Regulations Act, The Regulator of Social Housing requires all registered providers to conduct the TSM survey annually. East Riding of Yorkshire Council are commissioning Service Insights Ltd to carry out the works of the survey, so that it is done independently and in accordance with legislative framework and guidelines. The government provided specific additional funding to East Riding of Yorkshire Council to support the local authority to meet these requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/37642f4b-6e96-435c-90b7-8cb418e790e5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£35,460 Under £100K
Lots Value
Not specified
Awards Value
£35,460 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20241 years ago
Submission Deadline
25 Oct 2024Expired
Future Notice Date
Not specified
Award Date
30 Sep 20241 years ago
Contract Period
30 Sep 2024 - 31 Mar 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST RIDING OF YORKSHIRE COUNCIL
Contact Name
Carla Whitehead
Contact Email
carla.whitehead@eastriding.gov.uk
Contact Phone
01482396151

Buyer Location

Locality
BEVERLEY
Postcode
HU17 9BA
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
East Riding of Yorkshire
Electoral Ward
St Mary's
Westminster Constituency
Beverley and Holderness

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICE INSIGHTS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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