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ITSM Including live chat

Clarion Housing Group

This public procurement record has 1 release in its history.

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17 Aug 2021 at 15:34

Award Notice
Summary of the contracting process

The procurement process involves Clarion Housing Group Limited, located in London, seeking services for an IT Service Management Toolset, titled "ITSM Including live chat." This procurement falls under the IT software package industry category (CPV code 48517000) and has an estimated contract value of £132,120. The procurement method used is selective, with the tender period having ended on 20 July 2021, while the contract is set to run from 26 July 2021 to 25 July 2022.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) specialising in IT services and software solutions to engage and expand their business. Companies that can provide IT support, software development, or related technological services may find this contract advantageous, particularly those with experience in public sector contracts. With a focus on delivering live chat functionalities, firms that excel in customer service solutions would be especially well-suited to compete in this tender process.

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Notice Information

Notice Title

ITSM Including live chat

Notice Description

ITSM Toolset

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/462bd3d9-da12-4378-9111-64170178d22e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£132,120 £100K-£500K
Lots Value
Not specified
Awards Value
£132,120 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Aug 20215 years ago
Submission Deadline
20 Jul 2021Expired
Future Notice Date
Not specified
Award Date
23 Jul 20215 years ago
Contract Period
26 Jul 2021 - 25 Jul 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Clarion Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2DA
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

Halo Service Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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