Award

Contact Centre Solution

PENSION PROTECTION FUND

This public procurement record has 2 releases in its history.

AwardUpdate

04 Sep 2025 at 14:19

Award Notice
Award

13 Dec 2022 at 15:28

Award Notice
Summary of the contracting process

The public procurement process, managed by the Pension Protection Fund, involves the acquisition of a "Contact Centre Solution" under the industry category of desktop communications software packages. Located in London, United Kingdom, the procurement stage is complete, with the tender conducted as a call-off from a framework agreement, indicating a selective procurement method. Key dates include the initiation of the contract on 1st November 2022 and its completion on 31st October 2027. The contract value is estimated at £924,000, which now reflects an adjusted contingency amount, compared to the initially estimated £842,121.84.

This tender provides potential growth opportunities for businesses specialising in cloud-based contact centre solutions, focusing on implementation, software support, maintenance, and training. Companies that are small and medium enterprises (SMEs) are particularly well-suited to compete. The awarded contract has been granted to Daisy Corporate Services Trading Limited, reflecting opportunities for large-scale enterprises to showcase their capacity in managing extensive infrastructure while engaging with public sector clients.

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Notice Information

Notice Title

Contact Centre Solution

Notice Description

Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.PS82k

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/11e468f1-9809-458f-b84f-3e2901f180b4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48511000 - Desktop communications software package

Notice Value(s)

Tender Value
£924,000 £500K-£1M
Lots Value
Not specified
Awards Value
£924,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20255 months ago
Submission Deadline
12 Aug 2022Expired
Future Notice Date
Not specified
Award Date
27 Oct 20223 years ago
Contract Period
1 Nov 2022 - 31 Oct 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PENSION PROTECTION FUND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 2NA
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI London
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

DAISY CORPORATE SERVICES TRADING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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