Award

Provision of Zoho Site 24x7 Monitoring Tool

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

07 Nov 2025 at 14:49

Summary of the contracting process

The Crown Commercial Service, based in Liverpool, England, has completed the procurement process for the "Provision of Zoho Site 24x7 Monitoring Tool," a software package critical for monitoring service availability for various CCS systems. The procurement, classified under the CPV code 48000000, falls within the industry category of software package and information systems. The process utilised a selective procurement method via a call-off from a framework agreement. Significant dates include the tender period ending on 1st September 2025 and the contract period spanning from 12th September 2025 to 8th September 2028. The award was made formally on 16th September 2025 to Zoho Corporation Limited, and the award notice was published on 7th November 2025.

This tender presents significant business growth opportunities, particularly for companies specialising in software and IT services. Large enterprises familiar with selective procurement processes and framework agreements stand to benefit the most. While the opportunity specifically excludes SMEs and VCSE organisations from direct participation, it highlights the potential for collaboration with larger enterprises like Zoho Corporation Limited. Businesses aiming to penetrate or expand within the UK public sector’s IT services market could find valuable partnerships and insights from participating in similar future tenders.

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Notice Title

Provision of Zoho Site 24x7 Monitoring Tool

Notice Description

TechOps use Site24x7 to track service availabilty for numerous CCS systems and to implement maintenance windows. This is a critical system for TechOps and requires renewal.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/75db210e-9626-40cf-9c2e-d0b95f525734
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£70,644 Under £100K
Lots Value
Not specified
Awards Value
£70,644 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20253 months ago
Submission Deadline
31 Aug 2025Expired
Future Notice Date
Not specified
Award Date
15 Sep 20255 months ago
Contract Period
11 Sep 2025 - 8 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ZOHO

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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