Award

Contact centre communication services

WANDLE HOUSING ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Award

06 Oct 2023 at 08:46

Award Notice
Summary of the contracting process

The procurement process for the contract titled "Contact centre communication services" was carried out by WANDLE HOUSING ASSOCIATION LIMITED in London, United Kingdom. The procurement method used was selective, specifically "Call-off from a framework agreement." The contract value is £634,305.37 in GBP, with a contract period starting on September 30, 2023, and ending on September 29, 2026. The tender period ended on September 1, 2023, and the award was granted on September 29, 2023.

This tender presents an opportunity for businesses in the software package and information systems industry to provide cloud-based omni-channel contact center services. Companies well-suited to compete should have expertise in delivering communication solutions. Considering the contract value and the nature of the services required, businesses with experience in providing software packages and information systems to the public sector may find this opportunity particularly suitable for business growth.

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Notice Information

Notice Title

Contact centre communication services

Notice Description

cloud based omni-channel is a contact centre solution for contact centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5655ae09-be88-436a-8715-85732d845bce
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£634,305 £500K-£1M
Lots Value
Not specified
Awards Value
£634,305 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 20232 years ago
Submission Deadline
1 Sep 2023Expired
Future Notice Date
Not specified
Award Date
28 Sep 20232 years ago
Contract Period
29 Sep 2023 - 29 Sep 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WANDLE HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
UK-LONDON: RECRUITMENT SERVICES.
Postcode
SE1 8NW
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

VODAPHONE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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